Refund policy

Because our supplements and products are prepared and fulfilled on demand, we have specific guidelines regarding returns, replacements, and refunds. Please review our policy below before making a purchase.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, misprinted, or you receive the wrong product, we will gladly replace it or issue a full refund at no extra cost to you.

  • Reporting Timeframe: You must submit a claim within 30 days of receiving your product.

  • How to Claim: Email us at info@armwrestlingsupplements.com with:

    1. Your order number

    2. A brief description of the issue

    3. Clear photographs showing the damaged or incorrect item/packaging

  • Resolution: Once approved, a replacement order will be processed and shipped within 3 business days, or a full refund will be credited to your original payment method.

Lost Packages

If your package is lost in transit, please contact us at info@armwrestlingsupplements.com no later than 30 days after the estimated delivery date. If the loss is confirmed to be an error on the carrier’s part, we will cover the cost of shipping a replacement to you.

Non-Returnable Items & Exceptions

Due to strict health, safety, and hygiene standards regarding dietary supplements and personal care products, we do not accept returns for change of mind, buyer’s remorse, or flavor preferences.

Additionally, the following items are strictly non-returnable:

  • Open or used consumable products (supplements, powders, liquids)

  • Clearance/sale items

  • Digital products or gift cards

Shipping Issues, Incorrect Addresses & Refused Deliveries

Please ensure all shipping information is accurate before placing your order. Armwrestling Supplements is not responsible for failed deliveries under the following circumstances:

  • Incorrect Address: If an insufficient or incorrect address is provided at checkout and the package is returned or abandoned, you will be responsible for the cost of reshipping the item once an updated address is provided.

  • Unclaimed / Uncollected Packages: If a delivery attempt fails and the package goes unclaimed or is refused by the recipient (including uncollected FedEx deliveries), the carrier may abandon or destroy the shipment. We are unable to offer refunds, replacements, or free reshipments for uncollected packages.

  • Customs Issues & Duties: For international orders, buyers are responsible for any applicable import duties, taxes, or local customs regulations. If a package is rejected or returned by customs due to unpaid duties or import restrictions, a refund will not be issued.

Order Cancellations

Because our order processing and fulfillment systems begin rapidly upon purchase, orders cannot be canceled once the product has entered the preparation or fulfillment process.

European Union 14-Day Cooling-Off Period

If your order is being delivered to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason.

Important Note on EU Returns:

  • To exercise this right, you must accept delivery of the goods first. Refusing delivery does not constitute a valid cancellation and may result in the package being destroyed by the carrier, rendering it ineligible for a refund.

  • Returned items must be unopened, unused, in their original packaging, and with all seals intact. Because supplements are consumable goods, opened products cannot be returned for safety reasons.

  • Return shipping costs under the cooling-off period are the responsibility of the customer.

To initiate an EU cooling-off period return, please contact us first at info@armwrestlingsupplements.com. Items sent back to us without prior contact will not be accepted.

Refunds Process

Once an approved return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be automatically processed back to your original payment method within 10 business days. Please note that your bank or credit card company may require additional processing time to post the credit to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@armwrestlingsupplements.com.